If you’re a worker and you’ve tried solving a problem or concern informally by talking to your manager but you’re not satisfied, you can make a formal grievance complaint in writing.
Your employer should have a written grievance procedure that tells you what to do and what happens at each stage of the process.
Q: Do I need to follow the Acas code of practice?
A: You should follow the Acas code of practice on disciplinary and grievance procedures otherwise, if you take your claim to an employment tribunal, any compensation you might get could be reduced by up to 25%.
Q: Do I need to put my grievance in writing?
A: Yes you should do this. You do not have to call it a grievance but you do have to write it down and send it to your employer. An email is fine too but remember to keep a copy of what you send.
Q: What happens at a grievance meeting/hearing?
A: The aim of the meeting is to establish the facts and find a way to resolve the problem.
Your employer will run the meeting. They’ll normally go through the grievance and give you the chance to comment. You can bring supporting documents if you want.
Q: Who can attend meetings with me?
A: You can be accompanied to grievance meetings (and any appeal meetings) by a work colleague or trade union representative.
Q: What happens after the grievance meeting?
A: Afterwards the employer will write to you setting out their decision along with:
- details of any action they intend to take
- information about how to appeal
Q: Can I appeal if I am not happy with the outcome?
A: Yes you can appeal and the appeal should be heard by someone different and preferably more senior than the person hearing the grievance.