As an employer, it’s a legal requirement to make sure your employees have both a written statement of the terms and conditions of their employment and access to information on how to raise a grievance and appeal against any grievance decision that is made.
No employer ever wants to receive a complaint from one of their employees, but sadly, grievances are a regular fact of life for businesses of any size. Once a formal, written complaint is sent to you by an employee, you are under a legal obligation to deal with this in a robust and comprehensive way.
The statutory ACAS Code of Practice on Disciplinary and Grievance Procedures guides employers on handling grievances at work, but it doesn’t tell you how this could work in practice in your business.
Getting it wrong can be costly. Not only could your employees bring a claim against you for constructive dismissal for a mishandling of the grievance process, but they could also receive a 25% increase to any compensation awarded if the procedure followed isn’t legally compliant and/or up to two weeks’ gross pay if you fail to allow adequate representation.
If you need help with drafting appropriate procedures, please contact one of our experts on 0114 303 2300. We offer a professional and personalised service on a fixed fee basis with competitive pricing, so you can be sure you are getting great value for money.