“I cannot express enough how impressed I am with the entire service offered by Phoebe and Jay among others. Understanding and sympathetic to my questions and requirements. Constant communication regarding developments within my case. I never once felt nervous or apprehensive in contacting them, no question seemed to irrelevant or ridiculous. I for one have recommended their services to others and shall continue to do so.”

Sky has announced plans to cut around 2,000 jobs from its UK workforce as it accelerates its shift towards digital customer service. The media giant will close three of its...