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Mediation is a structured, confidential, and voluntary process where an impartial mediator assists parties in generating solutions to resolve the difficulties that have arisen between them.

Workplace Mediation can mend relationships when there is a conflict or disagreement between staff.

Mediation is typically conducted by a neutral and impartial individual. The mediator will not take sides or act as a judge, but help the parties communicate clearly with one another to find realistic and achievable solutions.

Mediation focuses the parties’ minds on how a future without the conflict would be.

The 5 key aspects of mediation are:

  • Flexibility
  • Voluntary
  • Impartiality
  • Confidentiality
  • Control


Mediation can be used to find effective and prompt solutions to get a workplace back on track.

This Monday’s takeaways to remember are:

  1. Clear communication is key,
  2. Focus on future peace,
  3. Conflict can be unavoidable but not unresolvable.


If you need advice on managing conflict in the workplace, please contact us at 0333 888 1360 or complete our enquiry form. 

Mediation Mondays – read our weekly series of explainers around workplace mediation

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